RETURNS AND REFUNDS

If you are unhappy with your purchase or would like to return your items, we are happy to make it right for you by issuing a store credit to the value of your item (minus original shipping charges if there are any) or by offering an exchange if the following conditions are met:

  • Items must be shipped out within 7 calendar days from the date you receive your order as evidenced by the courier's tracking information.
  • Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached. Returned items also must be free of stains, makeup, deodorant, or wear.

Please be advised that our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

ITEMS ELIGIBLE FOR RETURN

Only regular priced, received damaged, or not as described items can be fully refunded back to the original payment method. All other returns are refunded as store credit at Falassen. Products listed on sale are non-refundable.

NON-RETURNABLE & NON-EXCHANGABLE ITEMS

Please note that any orders purchased with store credit/ gift card are not eligible for return or exchange. Kindly double check that the items you wish to return do not fall under this list:

  • Eyewear
  • E-Gift cards
  • Jewelry
  • Lingerie sets (including women's shapewear and body shapers)
  • Swimwear (bikini bottoms, bikini sets and one-piece swimsuits)

EXCHANGE

We recommend returning your item back to us, then using your store credit to place a new order. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without this information. A store credit code will be issued for the amount of piece/s returned excluding the original shipping cost. Once your return has been received and inspected, we'll email you to let you know when the store credit has been issued.

SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

DAMAGED ITEMS

In case if you received damaged item(s), send an email to support@falassen.com with clear photos of the damage and include your order number in the subject line. We will get back to you as soon as possible. Products damaged in the shipping process are eligible for full refund to the original payment method or store credit.

NOT AS DESCRIBED AND DEFECTIVE ITEMS

In the unfortunate event that the item is defective or is completely different from what has been ordered (i.e. size, color, style), the customer has the right to receive a new product depending on the product availability or receive a full refund to the original payment method.

Please note. All color shades can slightly differ in each production run. We also shoot a lot of our photography in different settings, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.

RETURN PROCESS

To return your product, you should follow instructions sent to you after contacting support@falassen.com.

  • Email us to support@falassen.com and include your full name and order number. Attach photo(s) in the email if you have received a defective item or wrong color/style/size.
  • We will review your return item(s) and send an email to update you on whether the request has been approved or denied.
  • Return Authorization Number will be issued if your return is approved. Follow the instructions and ship your item(s) to the return address we provide in our reply.
  • You must provide a valid tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return packages without this information.
  • As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or denied. If it is approved, the store credit will be issued and sent to you via email within 10 business days.

DO NOT return the package to the address you received it from. It is not the address for return. If you send the item(s) without notice to support@falassen.com, such items are not accepted, and refund will not be issued. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@falassen.com.