All packages shipped out will be via a trackable method. Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 7 business days has passed and you still have not received this email from us, simply drop us an email at firstname.lastname@example.org and we'll check it out for you right away.
Our order processing time is about 3-5 business days. In some cases, processing may take longer due to various factors (i.e; time of year order placed, Thanksgiving, Christmas, and other major holidays).
ESTIMATED SHIPPING TIMES:
- a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 21 business days.
- b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ 10 to 30 business days.
- c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, Brazil, Argentina ~ 20 to 49 business days.
Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries take longer times to clear and scan incoming packages. Falassen is not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe due to unforeseen delays occurring due to increased shipping volume, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.
Express shipping option (DHL, FedEx, Aramex, UPS) is available. For enquiries on upgrading your order to express shipping, please send us an email at email@example.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, drop us an email at firstname.lastname@example.org as soon as possible if you would like to cancel your order.
Falassen is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reaches you after 90 business days, and we can no longer trace the package in our tracking system, please obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.
Falassen is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout. If you realize you have made an error, e-mail us to email@example.com with the subject URGENT SHIPPING ADDRESS ERROR as soon as possible explaining the error and provide the correct information within 24 hours. However please understand that if the package has already been shipped that we are unable to alter the destination address at this stage. Falassen reserves the right to charge a re-shipment fee.
DELIVERED BUT NOT RECEIVED
If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the shipping carrier for more information. We are not responsible for packages that are delivered but not received. Shipping fees will not be refunded for undeliverable orders.
If the package is returned by the post office or shipping carrier, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the customs. If we receive your return package, additional fees will be charged to cover any costs incurred.
DEFECTIVE, INCORRECT, MISSING ITEMS
We know how frustrating this can be. Rest assured, we want to make every order perfect for you! Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item, drop us an email at firstname.lastname@example.org within two business days of delivery. Include a photo and description of the issue along with your order # to ensure a speedy resolution. We will work with you to correct the order as quickly as possible.
If your received package seems to be missing any items, please do not worry! We ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse.